Effective date: [Insert Date]
We want you to be completely satisfied with your purchase from Zirama Store (“Zirama,” “we,” “us,” or “our”). If for any reason you are not satisfied with your purchase, you may be eligible for a refund, exchange, or store credit in accordance with this Refund Policy.
Eligibility for Refunds, Exchanges, or Store Credit
To be eligible for a refund, exchange, or store credit, you must:
- Have purchased the product or service directly from Zirama
- Submit your refund request within the specified refund period
- Provide proof of purchase, such as a receipt or order confirmation
- Return the product in its original condition, unused and undamaged
The refund period varies depending on the product or service. Please check the product or service description for the refund period applicable to your purchase. If no refund period is specified, the refund period shall be 30 days from the date of purchase.
We will issue refunds using the original payment method used for the purchase, unless otherwise specified. If the original payment method is not available, we may issue the refund using an alternate payment method or as store credit.
We do not offer refunds, exchanges, or store credit for the following:
- Products or services that have been used, damaged, or altered in any way
- Products or services that have been purchased from a third-party seller, distributor, or retailer
- Products or services that have been marked as final sale or non-returnable
- Shipping fees or other charges associated with the purchase
To initiate a return, please contact us at [Insert Contact Information] to obtain a return authorization and instructions for returning the product. You are responsible for all shipping and handling fees associated with the return, and we recommend that you use a trackable shipping service and purchase shipping insurance.
Exchange and Store Credit
If you are eligible for an exchange or store credit, we will provide you with instructions for returning the product and obtaining the exchange or store credit. You are responsible for all shipping and handling fees associated with the exchange or store credit.
Changes to this Refund Policy
We reserve the right to modify or revise this Refund Policy at any time in our sole discretion. We will post the updated Refund Policy on our website, and your continued use of our Services after the posting of the updated Refund Policy will constitute your acceptance of the updated Refund Policy.
If you have any questions or concerns about this Refund Policy, please contact us at:
123 Henry Street
Dublin 2, D02 XY11
Phone: +353 1 4567 103